Company name: Accenture
Company profile:
Accenture PLC is a global professional services company and provides strategy, consulting, digital, technology and operations services. It has been incorporated in Dublin, Ireland, since 1 September 2009. It is a Fortune Global 500 company.[6] As of 2016, the company reported net revenues of $32.9 billion, with more than 384,000 employees[5] serving clients in more than 200 cities in 120 countries.[7] In 2015, Accenture had about 130,000 employees in India, more than in any other country, about 48,000 in the US,[8] and about 50,000 in the Philippines.[9] Accenture's current clients include 94 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500.
Accenture common equity is listed on the New York Stock Exchange, under the symbol ACN, and was added to the S&P 500 index on 5 July 2011. In 2016, Fortune magazine named it as the world's most admired Information Technology Services company
Category type: BPO / Call Centre / ITES
Related field: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(NonTechnical)
Various roles are: Associate/Senior Associate -(NonTechnical)
Keyskills:
Requirements Strong analytical, problem solving and troubleshooting skills.
Written and spoken English language communication skills.
Minimum one year of customer service experience in an international call center.
Mandatory :
Familiarity with Android OS, Google Play, Chrome and Aps
Familiarity with online payments and other financial skills are good to have.
Duties and Responsibilities : Answer Customer help requests received via chat/email in a professional, friendly and accurate manner
Ensure excellent customer satisfaction
Score high quality scores & extremely low tolerance for errors
Follow approved workflows in responding to customer inquires
Attitude to learn new changes in the process quickly.
Flexible for shifts.(Mandatory)
Shift: Any shift
Selection process
1. Shortlist
2. Face to face interview
3. Direct interview
Apply mode: Online
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